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Online support
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Register at our service to be able to consult on the frequently asked questions about the product usage, together with the download of our latest handbook.
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When activating our FULL service, you will gain access to our support and maintenance service, with direct remote connection from your systems into our computers, supervised by you, all the time.
Access directly from the Help section on the interface or through the contact web page on our website, once you have been identified as a user of our service.
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Telephone Support
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If you have already installed any of our services, you can access our telephone support by calling 902 87 98 96.
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If you wish, you can send us an e-mail to our support service at any time. We will contact you back as soon as possible with an answer to your problem, or we will tell you how to contact us in order to find the best way to solve the problem.
Contact us
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Maintenance
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Subscribing to the backup service gives you the possibility to request an initial backup external copy. This service is specially useful in case of a continuous lose of the communication on your system or if the copies are too heavy. Your client installation software and our servers are specially prepared for supporting these functional exceptions. You just have to provide us with the external devices (CD, DVD or USB disks) and we will have them inserted to our copy system.
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The client service that the remote backup service supports is multiplatform and interplatform. We provide automatic updates at least twice a year, with adaptations to new operating systems and adding new incorporating new characteristics due to our continuous development towards improvement.
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Purchasing the remote online backup service gives you the possibility to request the data restoration service from the server, through external drives. Just as in the differential copy system, this service is specially useful when there is a continuous lose of the connection on your system and you need to carry out a restoration. It is also useful in case of needing a fast recovery of a voluminous complete restoration of your data. In order to have this done in as little time as possible, apart from the usual restorations, local restorations and remote-online restorations, the client software of your installation and our servers are specially ready to support all this operation exceptions. Simply carry out your request, entitle us to use it and we will have your data on external drives (CD, DVD or USB Drive) directly sent to you.
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Purchase yildun remote-online-backup and you will be able to ask for a periodical restoration into external devices with the periodicity you decide, always taking into account the periodicity you set in your security backups. This way, you will have CD/DVD collections with your data at your disposal daily, weekly, fortnightly or monthly.
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